Payments and Terms of Business

Our practice uses digital medical history registration forms for new patients and for updating existing patient records. This form seeks health information and it is particularly important that it is filled out correctly and fully. If you are aware of any changes to your medical history since you last filled out the form, it is vital that you inform us. If you have any questions please inform us once you have arrived at the practice or the clinician directly. On occasion, and with your permission, it may be necessary for us to contact your pharmacy or medical clinic to tailor dental care appropriate to your general health.

For severe anaphylactic reactions please advise your dentist directly during each visit.

Payments for all treatments are expected on the same day in full unless pre-arranged.
Any laboratory work is required to be paid in advance unless pre-arranged.

If any 3rd party payor (e.g. ACC, WINZ, etc) funds dental care, any refunds are to be directed back to the 3rd party payor.

Where payment is not made within 14 days of your appointment, we reserve the right to charge interest on any overdue amounts at a rate of 2.5% per calendar month and such interest shall compound monthly.  If enforcement action is required to recover any debt, all collection and enforcement costs will be charged to the patient.

Out of consideration for others, we kindly ask that you provide a minimum of 24 hours notice if you wish to change or cancel your appointment. If insufficient notice is given a $100 fee will be incurred and ‘no shows’ may be charged at full price – subject to discretion.
For any person who cancels in less than 24 hours or fails to attend more than 2 times, will require a deposit of $100 prior to any new scheduled appointment.

surcharge for using Qcard
12 months – 4%, 18 months – 5.2%

We can provide estimates for WINZ. Note in the following cases you will be charged $80 for consult/quote:
• if WINZ decline treatment
• if you don’t submit the estimate to WINZ

We accept ACC claims where appropriate. For the best chance of ACC approval please see us as soon as the injury occurs for registration with ACC. Please note there will be an additional private fee in addition to ACC funding. Prior approval is needed for select treatments and ACC may need time for processing.